Returns, Exchanges, Cancellations
Our shipping is free for all orders above £60!
We offer a flat fare of £4 for all orders below £60. We ship with Royal Mail 48h. Please note that Royal Mail's T&Cs apply and we do not take any responsibility for any delays within their network.
We have a no-stress easy return policy:
Standard 14 day return period for goods bought online. No reason required, unused items in original packaging only. We will refund within 14 working days of receiving the goods.
For all returns and faulty items we will refund or replace and cover return postage costs within the UK. For damaged items sent everywhere else we will refund only, after receiving photographic proof of damaged goods.
- Please note that we will not accept any used or unpacked items.
- Returned items that require additional work such as barcoding, labelling or repacking will only be refunded upon confirming the return is acceptable by our fulfilment partner who manages our returns. Please return your items the way you would be happy to receive them yourself!
- We will not refund items that had the product labels removed (if the product came with labels) - please ensure you do not remove any labels. this includes but is not limited to: barcodes, price tags, product labels.
- We will not accept any returns beyond the 14 day return period, please do not send any items to us after this period has passed as we won't be able to do anything rather than send them back to you at your own cost.
- We will not refund you if your return does not reach us and you do not have a proof of postage. Please always take the confirmation slip from the post office as proof of sending your return.
- Please always include your order number with your return!
Please note we do not refund the original shipping cost to anywhere outside the UK unless the item is faulty and is not part of an order containing multiple items.
All return information above takes precedence and also applies to exchanges.
We are happy to exchange your goods for any other reason. Difference in price will be refunded or added to your bill. We cover the exchange postage cost. Again, we can only do this in the UK. Unfortunately we do not cover the exchange postage cost for items sold to other countries.
Please note we only offer 1 exchange order free of charge.
If you want to exchange again as part of the same order you will need to cover the postage costs. Postage cost is £4 flat rate for all orders. Please note you will also need to cover the costs of you sending the 2nd exchange to us.
You can cancel your order before we ship it. Please get in touch via email for us to act quickly. We will refund straight away including the shipping cost. Please note that refunds might take up to 7 working days to get delivered in your account. We have no impact on how long it takes for your refund to reach your account. Please contact your bank if you need any clarification.
Returns of items sent with Free Shipping:
We offer free shipping for all orders over £60 in the UK.
If you return some items and upon the return of your items the total value falls below £60 we will deduct the shipping charge of £4 from the total sum of your refund.
Items considered lost:
We can only consider an item to be lost in the post once 14 days have passed since the original delivery date. We will only issue a full refund after the 14-day cooling-off period has passed.